Less and less of us can say that we have worked in the same place for 20 years, but our Customer Experience Manager, Carole, has done just that at Jonathan Hall Opticians.
Carole arrived at our practice with extensive experience as an optical assistant, having worked for three other optometry practices over a number of years. It was great to have somebody who knew how our industry worked back in the early days of Jonathan Hall Opticians. And Carole has been such an important member of our team ever since.
Carole really goes out of her way to get to know our patients on a personal level. She takes her greatest pleasure from helping to make a person's day just that little bit better. Many people just call in to see her for a chat. She is dedicated to the customer experience when you visit our place!
So thank you Carole for being part of the team and for bringing a smile to many people's faces at Jonathan Hall Opticians over the past 20 years. Keep up the good work!